PASSIONAL Boutique in Philadelphia is your regional destination for corsets, kilts, costumes, leather, latex and other fantasy fashions for all genders and body types.Our friendly and intelligent staff are ready to help you dress to impress or undress seven days a week!
Our retail store opened its doors in February of 1998 as Fetishes Boutique after two years of operating as a home and catalog business. We changed the name in 2004 as we expanded our merchandise from traditional fetish wear (leather, rubber, etc.) to include high fashion theatrical wardrobe in sizes XXS-8XL.
Store hours change by season, and during the COVID-19 shutdown we are online only with customer service hours online and on the telephone from 10am-8pm daily
Our address is
317 South Street
Philadelphia, PA 19147
Our phone number is 215-829-4986
During Covid19 Quaratine physical store is closed.Online customer service available daily from 10am-8pm
Follow PASSIONAL Boutique on our social networks: Twitter , Facebook , Instagram and FetLife where you can stay in touch with our team members and learn about the many projects we are working on from our homes. It is also a great time to subscribe to our email newsletter.
QUALITY GUARANTEE (WARRANTIES) Customers can return defective non-sale merchandise to our store to receive a free replacement, substitution, or store credit within the item’s guaranteed time frame. All full price products have a minimum 30-day guarantee (voided if damage is caused by pets or other outside sources). Some designers a 1-year or longer warranties or more depending on the designer.
CUSTOMER REWARDS: Customers can use their (chosen) name and email address join our rewards program. Each time a customer uses a name with a purchase, that purchase counts toward the total amount of money spent by that customer per calendar year. We offer our customers 5% of their annual expenditures (rounded up to the next $5 increment) as a credit to spend at our store the following January. We send an email to let them know how much they’ve earned and how they can redeem their store credit.
AFFILIATE DISCOUNTS: Members of Affiliate groups (groups/clubs who link themselves to our websites) receive 10% off the lowest marked price of all items. In addition to community affiliates, our stores also offer a 10% South Street discount to staff of other businesses located on South Street when those employees sign up for rewards.
LAYAWAY: Customers can place items on layaway by making a 20% deposit, making at least one payment per month, and paying off the remaining balance within 90 days. Any merchandise not paid for in full within 90 days (or for which no partial has been received in the last 45 days) will be put back on our sales floor and all deposits/payments will be forfeited. In an effort to help our customers pay for their layaways in a timely manner, all customers will receive reminders from our store managers regarding the status of their layaway. A layaway made after October 1st must be paid off by Halloween, and a layaway placed after Halloween must be paid off by the end of the year. Clearance items are not eligible for layaway.
MERCHANDISE HOLDS: We can hold an item off the sales floor for up to 24 hours.
SPECIAL ORDERS AND PRICE QUOTE INQUIRIES: If a customer is interested in an item not currently in stock, we can place a special order for that item by taking a 50% non-refundable deposit. Any cancellation of the order will result in a store credit. For items that we have not carried before, we can take a customer’s contact information and a small deposit of $20, then research the possibility of getting the desired item, and then contact them with the item’s estimated retail price and shipment time. If we are unable to get the item the deposit can be fully refunded. If we are able to get the item and the customer is no longer interested, they can apply the deposit towards another purchase.
PRICE MATCH: We can match the price of any store (or website that represents a retail store), but are unable to price match with online retailers (like Amazon.com).
CLOTHING RENTAL: Photographers who wish to borrow non intimate merchandise to feature in a photo/video shoot or fashion show can do so by signing a Merchandise Rental Agreement and Photo Use Agreement, and providing a deposit for the full retail amount. We require a full deposit, 75% of which is repaid upon return of the merchandise in a condition which is still able to be sold within 24 hours.
CHARITY DONATION:S We often donate door prizes or auction items for charity events. IWe generally donate stockings, some jewelry, and items that retail for less than $50 We can also offer a gift certificate, but all prize discounts and donations require a manager’s approval. We require that all donation and discounted merchandise be approved by a manager and recipients complete a PASSIONAL “Prize Donation Agreement,” and the agreed upon terms.
EVENTS:We hold special events each year to entertain our adult customers and friends, as well as promote and feature our products, projects, and business partners. Our major annual event, the Diabolique Ball (now managed by The Diabolique Foundation), was created to raise funds for charities that we believe in.
PASSION 101 WORKSHOPS Workshops and classes are offered to entertain and educate our customers, as well as promote and feature our products, projects, and business partners. Customers can register in advance online or the day of a workshop in our store. Unless otherwise specified, advanced tickets to a workshop are $20 ($15 for students or affiliates) and day of tickets are $30 ($25 for students or affiliates). Individuals who purchase a student or affiliate ticket must show student ID and/or proof of community affiliation upon checking in for the workshop, otherwise they will be asked to pay the difference for the full priced same day ticket. Reservations must be cancelled with at least 24 hours notice. No refunds may be given unless our company cancels the workshop. Note that in addition to workshops, we also hold community meetups (AB/DL hangout, coloring meetup, rope skillshare, wellness discussions etc.), which are usually donation based.
CUSTOM FITTINGS AND PRIVATE SHOPPING These sessions can be scheduled to assist customers in finding appropriately sized and styled fashions, accessories, and other products. A $200 deposit is required for this service and the deposit will be applied to any purchases made during this appointment (including orders placed for out of stock or made-to-measure merchandise). Cancellation of a reservation requires at least 24 hours notice to be issued a credit for the deposit made. A cancellation made less than 24 hours in advance will result in the forfeiture of the deposit.
CONSIGNMENT In an effort to carry a wide variety of interesting and unique items in our stores and support the efforts of local artisans, and promote eco-conscious shopping we sometimes accept merchandise on a consignment basis. Some persons (independent artists/designers) will consign brand new merchandise that will help promote their brand and others will consign pre-owned merchandise that will provide more affordable options that do not impact the environment or creation of trash.
BINDER DONATION PROGRAM Customers can bring us their gently used chest binders, which we will then donate to a local queer organization. In exchange, the customer will receive 10% off of their purchase.